Returns & Exchanges

Returns & Exchanges Policy

As a sportyjersey.com customer, you will enjoy satisfied Returns & Exchanges policies.

Considering the transportation time of the return takes more than 1 month also the expensive shipping fee, what’s more

We want to establish a long-term cooperative relationship with you, so here is our win-win solution. The RESENT POLICY.

How our RESENT POLICY works?

If you are in one of the following situations, after our confirmation, we will resent you a new package.

1. Size/Product defect problem

If the items you received are not fit for you, or you find a serious defect problem, within 7 days please provide us with pictures showing that you are wearing the jersey, after we confirm you can resend the package, we will arrange a new shipment for you.

2. Delay shipment

If the declared shipment time is more than 30 days (since you could track the package online), please contact us, and then we will resend you the package at once for free.

3. Customs hold or lost

If the package is getting lost or seized by customs. please provide us proof of that, and we will resend the package to you for free after confirmation, and we make sure you will get it.

Note:

*Because personalized products are customized just for you, they are not returnable.

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

Refund is accepted if:

You do not receive your item within 45 days
You return your item to us within 30 days and the item must be in the same condition as you received

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fee

We don’t take any restocking fees

The return shipping address is:

sportyjersey.com
4869 Applestone St, Memphis, TN, 38109 , USA

sportyjersey.com will notify you by email of your refund once we have received and processed the returned item.

Please allow:

for transit time for Upper 90 to receive your return (2 – 7 business days).
for processing upon receipt (1 – 3 business days).
for the bank to process our refund request (1 – 3 business days)